Hi,

I am posting this here as so far none of the usernames/passwords supplied to
me over my history using Studio 8/9 upgrade, and now 11/11 Beta have
actually been recognised by the Pinnacle website. Call me cynical but my
frustrating experience has lead to believe this is an easy way to reduce the
number of support questions to which Pinnacle need to reply.

I recently bought Windows Vista Home Premium and installed it on my PC dual
booting with Windows XP.

I have already quite happily been using Pinnacle Studio 8 including a later
upgrade to Pinnacle Studio 9 with XP.

After buying Vista I decided to purchase Pinnacle Studio 11 Plus as I felt
with the advertised stability of Vista and the new Avid upgrade of Pinnacle
Studio I would enjoy a new level of performance and stability with the
latest version.

My PC specification listed by Vista is as follows:-



Component Details Subscore

Processor AMD Athlon(tm) XP 2500+ (1.84Ghz) 3.2

Memory (RAM) 2.00 GB 4.1

Graphics NVIDIA GeForce 7600 GT 256MB 5.9

Gaming graphics 654 MB Total available graphics memory 5.4

Primary hard disk 32GB Free (55GB Total) 5.0

Base score Determined by lowest subscore 3.2



So far I have not been able to run Pinnacle Studio 11 Plus after installing
it 4 times.



1) First install was over an attempt to install Pinnacle Studio 8/9 on Vista
which wasn't compatible with Vista.

Studio 11 installed almost completely before Vista gave a message that there
was a problem and it would close Pinnacle Studio 11.

When trying to run Pinnacle Studio 11 it reached 12% before Vista gave the
same message about having to close the program.



2) Thinking the attempt to install the earlier version of Pinnacle Studio 8
may have caused conflicts I formatted my Vista partition and completely
re-installed Vista and then attempted to install Studio 11 for a second
time.

I still had the same problem as after the 1st install and when trying to
start Studio 11 it again stopped at 12% while loading before Vista insisted
it had to close the program again.



3) I tried uninstalling Pinnacle Studio and copying the entire installation
disk contents to the Desktop before running setup from Vista Safe Mode as
suggested on the Pinnacle website support area. The installation went
smoothly with no apparent errors.

This time after rebooting Vista Studio 11 Plus wouldn't even start giving
the following message:-

"The application has failed to start because it's side-by-side configuration
is incorrect. Please see the event log for more detail."



4) I tried uninstalling Pinnacle again, rebooting then running the RegDelete
program downloaded from the Pinnacle website and then installing once more
from Safe Mode.

I still got the same error as from installation attempt 3) :-

"The application has failed to start because it's side-by-side configuration
is incorrect. Please see the event log for more detail."

I checked the Vista event log and found the following entries, first for a
"side-by-side" error :-



- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"

- System

Provider Name="SideBySide" /

EventID Qualifiers="49409"33/EventID

Level2/Level

Task0/Task

Keywords0x80000000000000/Keywords

TimeCreated SystemTime="2007-06-09T13:00:09.000Z" /

EventRecordID667/EventRecordID

ChannelApplication/Channel

ComputerBAZ-1/Computer

Security /

/System

- EventData

DataMicrosoft.VC80.CRT,processorArchitecture="x8 6",publicKeyToken="1fc8b3b9a1e18e3b",type="win32", version="8.0.50727.762"/Data

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

DataC:\Program Files\Pinnacle\Studio 11\programs\Studio.exe/Data

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

/EventData

/Event



And then an application error:-

- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"

- System

Provider Name="Application Error" /

EventID Qualifiers="0"1000/EventID

Level2/Level

Task100/Task

Keywords0x80000000000000/Keywords

TimeCreated SystemTime="2007-06-09T08:27:23.000Z" /

EventRecordID409/EventRecordID

ChannelApplication/Channel

ComputerBAZ-1/Computer

Security /

/System

- EventData

DataStudio.exe/Data

Data11.0.0.5082/Data

Data4616b026/Data

DataSaFireU.dll/Data

Data1.0.83.0/Data

Data44242edb/Data

Datac000001d/Data

Data00044ad2/Data

Datae40/Data

Data01c7aa6ffe158227/Data

/EventData

/Event



After downloading the Beta package and installing that I got a further 5 or
so "side-by-side" error messages.

Thanks for any assistance offered.

Regards,

Barry Webber.

Hi all,

I have managed to resolve this issue although the solution was drastic and
cost more money.

I upgraded my motherboard to to an Asrock 775i65G together with an Intel
Core 2 Duo E6600 processor and now Pinnacle Studio works fine after
installing without any problems.

My old setup should have handled the job ok - an ASUS A7N8X Deluxe
motherboard with an AMD Athlon XP 3200 running at 2500 - I guess due to the
age of the components it was not upto Pinnacle Studio 11's requirements.

The old setup ran Studio 8/9 without any major problems apart from the
occasional freeze up. The new Asrock mobo is AGP and just took all of my
internal components straight from the old setup.

I hope this helps anyone having similar issues.

Regards,

Barry Webber.



Hi,

I am posting this here as so far none of the usernames/passwords supplied
to me over my history using Studio 8/9 upgrade, and now 11/11 Beta have
actually been recognised by the Pinnacle website. Call me cynical but my
frustrating experience has lead to believe this is an easy way to reduce
the number of support questions to which Pinnacle need to reply.

I recently bought Windows Vista Home Premium and installed it on my PC
dual booting with Windows XP.

I have already quite happily been using Pinnacle Studio 8 including a
later upgrade to Pinnacle Studio 9 with XP.

After buying Vista I decided to purchase Pinnacle Studio 11 Plus as I felt
with the advertised stability of Vista and the new Avid upgrade of
Pinnacle Studio I would enjoy a new level of performance and stability
with the latest version.

My PC specification listed by Vista is as follows:-



Component Details Subscore

Processor AMD Athlon(tm) XP 2500+ (1.84Ghz) 3.2

Memory (RAM) 2.00 GB 4.1

Graphics NVIDIA GeForce 7600 GT 256MB 5.9

Gaming graphics 654 MB Total available graphics memory 5.4

Primary hard disk 32GB Free (55GB Total) 5.0

Base score Determined by lowest subscore 3.2



So far I have not been able to run Pinnacle Studio 11 Plus after
installing it 4 times.



1) First install was over an attempt to install Pinnacle Studio 8/9 on
Vista which wasn't compatible with Vista.

Studio 11 installed almost completely before Vista gave a message that
there was a problem and it would close Pinnacle Studio 11.

When trying to run Pinnacle Studio 11 it reached 12% before Vista gave the
same message about having to close the program.



2) Thinking the attempt to install the earlier version of Pinnacle Studio
8 may have caused conflicts I formatted my Vista partition and completely
re-installed Vista and then attempted to install Studio 11 for a second
time.

I still had the same problem as after the 1st install and when trying to
start Studio 11 it again stopped at 12% while loading before Vista
insisted it had to close the program again.



3) I tried uninstalling Pinnacle Studio and copying the entire
installation disk contents to the Desktop before running setup from Vista
Safe Mode as suggested on the Pinnacle website support area. The
installation went smoothly with no apparent errors.

This time after rebooting Vista Studio 11 Plus wouldn't even start giving
the following message:-

"The application has failed to start because it's side-by-side
configuration is incorrect. Please see the event log for more detail."



4) I tried uninstalling Pinnacle again, rebooting then running the
RegDelete program downloaded from the Pinnacle website and then installing
once more from Safe Mode.

I still got the same error as from installation attempt 3) :-

"The application has failed to start because it's side-by-side
configuration is incorrect. Please see the event log for more detail."

I checked the Vista event log and found the following entries, first for a
"side-by-side" error :-



- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"

- System

Provider Name="SideBySide" /

EventID Qualifiers="49409"33/EventID

Level2/Level

Task0/Task

Keywords0x80000000000000/Keywords

TimeCreated SystemTime="2007-06-09T13:00:09.000Z" /

EventRecordID667/EventRecordID

ChannelApplication/Channel

ComputerBAZ-1/Computer

Security /

/System

- EventData

DataMicrosoft.VC80.CRT,processorArchitecture="x8 6",publicKeyToken="1fc8b3b9a1e18e3b",type="win32", version="8.0.50727.762"/Data

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

DataC:\Program Files\Pinnacle\Studio 11\programs\Studio.exe/Data

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

Data /

/EventData

/Event



And then an application error:-

- Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"

- System

Provider Name="Application Error" /

EventID Qualifiers="0"1000/EventID

Level2/Level

Task100/Task

Keywords0x80000000000000/Keywords

TimeCreated SystemTime="2007-06-09T08:27:23.000Z" /

EventRecordID409/EventRecordID

ChannelApplication/Channel

ComputerBAZ-1/Computer

Security /

/System

- EventData

DataStudio.exe/Data

Data11.0.0.5082/Data

Data4616b026/Data

DataSaFireU.dll/Data

Data1.0.83.0/Data

Data44242edb/Data

Datac000001d/Data

Data00044ad2/Data

Datae40/Data

Data01c7aa6ffe158227/Data

/EventData

/Event



After downloading the Beta package and installing that I got a further 5
or so "side-by-side" error messages.

Thanks for any assistance offered.

Regards,

Barry Webber.

"Barry Webber" wrote in message
...
Hi all,

I have managed to resolve this issue although the solution was
drastic and cost more money.

I upgraded my motherboard to to an Asrock 775i65G together with an
Intel Core 2 Duo E6600 processor and now Pinnacle Studio works fine
after installing without any problems.

My old setup should have handled the job ok - an ASUS A7N8X Deluxe
motherboard with an AMD Athlon XP 3200 running at 2500 - I guess due
to the age of the components it was not upto Pinnacle Studio 11's
requirements.
snip

Hmm, I would have been more tempted to change software choice rather
than MB!